If your box exhibits a background "buzzing" sound, both in the wizard, during the startup phase and perhaps as percieved from the remote PC client when talking to a box, you could buy a more expensive SCART cable. Expensive SCART cables are often shielded with ferrites, which decreases the noise level.

Abonnemanget följer ditt Joicekit. Om du kopplar in det i din
sommarstuga kommer samtalen automatiskt att kopplas dit så länge du
har en internetuppkoppling med tillräcklig hastighet. Du kan köra
installationsguiden igen om du behöver ändra nätverksinställningar.
Ändra adressen för ditt konto så att folk kan hitta dig på din nya
adress. Om du flyttar permanent ber vi dig kontakta oss så att vi kan
skicka räkningen till din nya adress.

Yes. Just make sure each box is in the other's address book.

Yes, press the top button of the JoiceBox when it rings, you will be answering with your image turned off. If you are running in a mode that shows your own picture, you can verify that you are not sending your own picture since it is then greyed out on the TV screen. The button is a toggle, pressing it again will send your live picture again.

Hold down the black button on the BlackBox back for at least 5 seconds to arrive at the settings screen, then choose "settings" to run the wizard again. Since you have already run the wizard in the past, you can bypass some sections by navigating to the menu to the left of the screen, choosing the section that is of interest to you and pressing the green key.

Change the address in the box account so that people will be able to find you at your new address. If you are moving permanently, contact us if you want to receive paper work at your new address. But, as long as you have sufficient speed for your Internet connection, you can use Joice from anywhere in the world.You may need to run the installation wizard again to adapt to your new network environment.

Try the following if your box has lost network connection in some way or another, i.e. reports that it has lost connection to the network or to the Joice service.

Yes, you can. You can actually revert to the software that was installed on the box prior to the update. To do this you can try rebooting it (i.e. power off and on) at least 5 times, with at least a 3 seconds delay where the box is not powered. You may need to restart more than 5 times if you did not wait long enough.

Make sure that both broad SCART plugs are securely connected to the box and the TV. Also make sure your TV is not on mute and that the knob to the right of the JoiceBox is not turned down to zero.

Look if the TV is not in stand-by or powered off, but is really on. Make sure that both broad SCART plugs are securely connected to the box and the TV. Ensure that the camera is connected.