We have a transparent way of dealing with our problems and shortcomings. We are continously improving our product and eliminating these and future problems. These are the known issues with our current version (9.56): - Sound between a box and a PC client, when used without a headset, might exhibit background noise and slightly distorted sound. Use a headset, as recommended in our manual. On many PCs the microphone is too close to the speakers which will yield this result on the other end.
- Boxes loosing power during the update process might not upgrade at a later time.
- Boxes sometimes loose connection to Joice right after a restart, but recover within less than a minute.
- There may be an initial delay before the video shows up but from then on it works well.
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